From the support pages:
- Before starting the update, make sure your phone has enough battery power. If the battery level is low, charge the battery before starting the update.
- Check that your phone is set to the correct date and time. With a wrong date or time, your phone won’t be able to access the updates.
- Make enough space on your phone for the update. If necessary, remove a few unwanted apps or other large items. To see how much free space you have on your phone, on the start screen, swipe left to the apps menu, tap Settings > About, and check the amount of available space.
- Free up space on your computer, as you need enough space to download the software update, and to save a backup of your existing phone software, settings, and media files.
Read on at Nokia.com.